Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, secure, and enjoyable gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team. Such information typically includes your full name, date of birth, email address, residential address, telephone number, and payment details.

In addition, we automatically gather certain technical information when you visit our site. This may include your IP address, browser type and version, device identifiers, operating system, pages visited, and the times and dates of your visits. We also use location data to ensure compliance with regional gaming regulations.

How We Use Your Information

The information we collect is used to verify your identity, process financial transactions, manage your gaming account, and deliver customer support. We also use it to improve our platform, personalise your experience, send important service-related communications, and meet our legal and regulatory obligations within the Canadian gaming environment.

From time to time, we may use your contact details to inform you about new games, promotions, or special offers that we believe may interest you. You can choose not to receive these marketing messages at any time.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with trusted service providers who assist us in operating the website, processing payments, conducting identity verification, and providing customer support. These partners are contractually required to maintain the confidentiality and security of your data and may only use it for the purposes we specify.

We may also disclose information when required by law, regulatory authorities, or licensing bodies, particularly in connection with responsible gaming practices, fraud prevention, or anti-money laundering requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain features, analyse site performance, and deliver a more personalised experience. These technologies help us remember your preferences, understand how you use the platform, and ensure the security of your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our services.

Data Security

We take the protection of your personal information seriously and employ industry-standard administrative, technical, and physical safeguards. These measures are designed to prevent unauthorised access, disclosure, alteration, or destruction of the data we hold. While no system can guarantee absolute security, we continuously review and update our practices to maintain a high level of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for certain processing activities, subject to legal and regulatory requirements.

To exercise these rights or to inquire about our privacy practices, please contact our support team. We will respond to your request in accordance with applicable Canadian privacy laws.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

This Privacy Policy was last updated on March 15, 2025.